ChangeNOW incident

We are experiencing issues with processing payouts

Critical Resolved View vendor source →

ChangeNOW experienced a critical incident on June 19, 2026 affecting Withdrawals and Exchange Processing, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2026, 08:59 PM UTC
Resolved
Jun 19, 2026, 09:23 PM UTC
Duration
24m
Detected by Pingoru
Jun 19, 2026, 08:59 PM UTC

Affected components

WithdrawalsExchange Processing

Update timeline

  1. investigating Jun 19, 2026, 08:59 PM UTC

    Hello! Since 20:48 UTC, we're having some issues with processing payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you within 1 hour. Thanks for hanging in there!

  2. resolved Jun 19, 2026, 09:23 PM UTC

    Hey! Just a heads-up — today, between 20:48 and 21:22 UTC, we had some delays with processing payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!