ChangeNOW incident

Some issues with processing ETH tokens payouts

ChangeNOW experienced a minor incident on March 25, 2026 affecting Tether (ERC20) (USDTERC20), lasting 37m. The incident has been resolved; the full update timeline is below.

Started: Mar 25, 2026, 03:18 PM UTC
Resolved: Mar 25, 2026, 03:55 PM UTC
Duration: 37m
Detected by Pingoru: Mar 25, 2026, 03:18 PM UTC

Affected components

Tether (ERC20) (USDTERC20)

Update timeline

investigating Mar 25, 2026, 03:18 PM UTC

Hello! Since 15:10 UTC, we're having some issues with processing ETH tokens payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you within several hours. Thanks for hanging in there!
resolved Mar 25, 2026, 03:55 PM UTC

Hey! Just a heads-up — today, between 15:10 and 15:50 UTC, we had some delays with processing ETH tokens payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!