ChangeNOW incident

Сreating Fixed Rate exchanges is temporarily unavailable

Major Resolved View vendor source →

ChangeNOW experienced a major incident on September 4, 2026 affecting Exchange Estimation (Fixed-Rate Flow) and Exchange Creation (Fixed-Rate Flow), lasting 8h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 01:12 PM UTC
Resolved
Sep 04, 2026, 09:34 PM UTC
Duration
8h 21m
Detected by Pingoru
Sep 04, 2026, 01:12 PM UTC

Affected components

Exchange Estimation (Fixed-Rate Flow)Exchange Creation (Fixed-Rate Flow)

Update timeline

  1. investigating Sep 04, 2026, 01:12 PM UTC

    Hi everyone, Since 13:00 UTC, we’ve been seeing some temporary issues with our API. At this time, only Fixed Rate exchanges are affected — creating Fixed Rate exchanges is temporarily unavailable. Other exchange types and our API services remain operational. Our tech team is investigating and working hard on a solution. We'll provide you with an update within 30 minutes Thanks for your understanding, and we apologize for the inconvenience!

  2. identified Sep 04, 2026, 01:33 PM UTC

    Hey! We’re still actively working on resolving the issue and expect it to be fixed soon. We’ll provide you with the next update within 30 minutes (17:00 UTC)

  3. investigating Sep 04, 2026, 01:43 PM UTC

    Hey! We are continuing work on restoring the API functionality for creating fixed-rate exchanges. Don't worry, the creation of standard exchanges and the rest of the API functionality remain operational. We will provide an update on fixed-rate exchange creation within 30 minutes.

  4. investigating Sep 04, 2026, 02:13 PM UTC

    Hey! We’re still actively working on resolving the issue and expect it to be fixed soon. We’ll provide you with the next update within 60 minutes.

  5. investigating Sep 04, 2026, 03:13 PM UTC

    Hey team! We are continuing work on restoring the API functionality for creating fixed-rate exchanges. Don't worry, the creation of standard exchanges and the rest of the API functionality remain operational. We will provide an update on fixed-rate exchange creation within 2 hours.

  6. investigating Sep 04, 2026, 05:15 PM UTC

    Hey team! We are continuing work on restoring the API functionality for creating fixed-rate exchanges. Don't worry, the creation of standard exchanges and the rest of the API functionality remain operational. We will provide an update on fixed-rate exchange creation within 3 hours.

  7. investigating Sep 04, 2026, 08:13 PM UTC

    Hey team! We are continuing work on restoring the API functionality for creating fixed-rate exchanges. Don't worry, the creation of standard exchanges and the rest of the API functionality remain operational. We will provide an update on fixed-rate exchange creation within 4 hours.

  8. resolved Sep 04, 2026, 09:34 PM UTC

    Hello everyone! Since 13:00 until 21:30 UTC we have been experiencing temporary issues with our API, especially Fixed-Rate exchanges were affected. We are happy to announce, the incident has been resolved and we are enabling fixed-rate exchanges creation! We thank you so much for being patient during this time!