ChangeNOW incident

We are experiencing issues with ZEC payout processing

Minor Resolved View vendor source →

ChangeNOW experienced a minor incident on September 3, 2026 affecting Zcash (ZEC), lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 10:04 PM UTC
Resolved
Sep 04, 2026, 01:55 AM UTC
Duration
3h 51m
Detected by Pingoru
Sep 03, 2026, 10:04 PM UTC

Affected components

Zcash (ZEC)

Update timeline

  1. investigating Sep 03, 2026, 10:04 PM UTC

    Hello! Today from 2:46 UTC, we are experiencing issues with ZEC payout processing. As a result, users may notice that there is no status change from "sending to you" on the exchange page. Our tech team is on it and already working on a fix. We’ll update you as soon as we can. Thanks for hanging in there!

  2. resolved Sep 04, 2026, 01:55 AM UTC

    Hello! From 20:46 UTC to 01:55 UTC we were experiencing issues with ZEC payout processing. The good news — the issues have been sorted now, and all the affected payouts have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please let us know. We sincerely apologise for the inconvenience caused.