CEX.IO Outage History

CEX.IO major outage · 2 active incidents View live status →

CEX.IO had 15 outages in the last 2 years totaling 8204h 25m of downtime — averaging 0.6 incidents per month.

There were 15 CEX.IO outages since September 22, 2025 totaling 8204h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cex.io

Minor January 9, 2026

Degraded Performance – Customer Support

Detected by Pingoru
Jan 09, 2026, 08:13 PM UTC
Resolved
Jan 09, 2026, 08:51 PM UTC
Duration
38m
Affected: Customer Support
Timeline · 2 updates
  1. investigating Jan 09, 2026, 08:13 PM UTC

    We are currently experiencing degraded performance in our Customer Support systems.

  2. resolved Jan 09, 2026, 08:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 17, 2025

Faster Payments deposits maintenance

Detected by Pingoru
Dec 17, 2025, 10:32 AM UTC
Resolved
Apr 01, 2026, 03:33 PM UTC
Duration
105d 5h
Affected: Faster Payments (withdrawals only)
Timeline · 3 updates
  1. investigating Dec 17, 2025, 10:32 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 20, 2026, 05:09 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 01, 2026, 03:33 PM UTC

    Faster payments are now available for withdrawals-only.

Read the full incident report →

Minor December 7, 2025

CEX.IO Card EURC transactions maintenance

Detected by Pingoru
Dec 07, 2025, 04:15 PM UTC
Resolved
Dec 07, 2025, 04:39 PM UTC
Duration
23m
Affected: Card transactions
Timeline · 2 updates
  1. investigating Dec 07, 2025, 04:15 PM UTC

    We are experiencing issues with EURC payments via CEX.IO Card. Please exchange these assets for other currencies for a successful transaction.

  2. resolved Dec 07, 2025, 04:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 30, 2025

CEX.IO Card transactions maintenance

Detected by Pingoru
Nov 30, 2025, 03:43 PM UTC
Resolved
Nov 30, 2025, 05:13 PM UTC
Duration
1h 30m
Affected: Card transactions
Timeline · 3 updates
  1. investigating Nov 30, 2025, 03:43 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 30, 2025, 04:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 30, 2025, 05:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 30, 2025

CEX.IO Spot Trading. Degraded performance. Investigating

Detected by Pingoru
Nov 30, 2025, 11:29 AM UTC
Resolved
Dec 01, 2025, 09:35 AM UTC
Duration
22h 6m
Affected: LoginTradingFinance ManagementReportsProfile Management
Timeline · 3 updates
  1. investigating Nov 30, 2025, 11:29 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 01, 2025, 09:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 01, 2025, 09:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 20, 2025

CEX.IO Card Maintenance

Detected by Pingoru
Nov 20, 2025, 12:04 PM UTC
Resolved
Nov 20, 2025, 12:53 PM UTC
Duration
48m
Affected: Card transactionsCard ordering
Timeline · 3 updates
  1. investigating Nov 20, 2025, 12:04 PM UTC

    Some card transactions may currently fail due to service disruptions. The relevant team is working to resolve the issue as quickly as possible. Thank you for your understanding!

  2. investigating Nov 20, 2025, 12:52 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 20, 2025, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

CEX.IO Ecosystem maintenance

Detected by Pingoru
Nov 18, 2025, 11:44 AM UTC
Resolved
Nov 18, 2025, 07:32 PM UTC
Duration
7h 47m
Affected: RegistrationsHelp CenterLoginWebsite availabilityEmail DeliveryCustomer SupportSpot and Margin TradingInstant Buy/SellVerificationAffiliate programCEX UniversityEarnCEX.IO CardAll fiat and crypto transactionsCrypto depositsCrypto withdrawals
Timeline · 6 updates
  1. identified Nov 18, 2025, 11:44 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Nov 18, 2025, 11:49 AM UTC

    We are observing an issue on Cloudflare’s side

  3. identified Nov 18, 2025, 01:16 PM UTC

    Cloudflare Global Network is experiencing issues. We are monitoring their status and expect service to return to normal as soon as their network is fully restored.

  4. monitoring Nov 18, 2025, 03:28 PM UTC

    Cloudflare has implemented a fix for the network issues. The primary incident is believed to be resolved. We are now actively monitoring our services closely to confirm full stability. Users may experience brief disruptions as the global network fully returns to normal.

  5. monitoring Nov 18, 2025, 06:01 PM UTC

    Cloudflare provided the following update: "Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. We will provide a final update once our investigation is complete."

  6. resolved Nov 18, 2025, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 6, 2025

CEX.IO maintenance

Detected by Pingoru
Nov 06, 2025, 10:07 PM UTC
Resolved
Nov 06, 2025, 10:51 PM UTC
Duration
44m
Affected: LoginWebsite availabilitySpot and Margin TradingCEX.IO CardAll fiat and crypto transactions
Timeline · 2 updates
  1. identified Nov 06, 2025, 10:07 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Nov 06, 2025, 10:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2025

Login / Authorization maintenance

Detected by Pingoru
Nov 06, 2025, 08:47 AM UTC
Resolved
Nov 07, 2025, 07:42 AM UTC
Duration
22h 55m
Affected: Login
Timeline · 2 updates
  1. identified Nov 06, 2025, 08:47 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Nov 07, 2025, 07:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 30, 2025

Infrastructure issues. Some services might be unavailable.

Detected by Pingoru
Oct 30, 2025, 09:40 AM UTC
Resolved
Oct 30, 2025, 10:22 AM UTC
Duration
41m
Affected: RegistrationsHelp CenterLoginWebsite availabilityEmail DeliverySpot and Margin TradingInstant Buy/SellVerificationAffiliate programCEX UniversityEarnCEX.IO CardAll fiat and crypto transactionsCrypto depositsCrypto withdrawals
Timeline · 3 updates
  1. investigating Oct 30, 2025, 09:40 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 30, 2025, 09:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 30, 2025, 10:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 10, 2025

Service Performance May Vary Due to Increased Load

Detected by Pingoru
Oct 10, 2025, 10:05 PM UTC
Resolved
Oct 11, 2025, 07:30 AM UTC
Duration
9h 24m
Affected: TradingTrading
Timeline · 2 updates
  1. identified Oct 10, 2025, 10:05 PM UTC

    We’re currently experiencing temporary service difficulties. Our team is working to resolve the issue as quickly as possible. Thank you for your patience.

  2. resolved Oct 11, 2025, 07:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

SEPA instant transfers maintenance

Detected by Pingoru
Oct 06, 2025, 12:15 PM UTC
Resolved
Oct 13, 2025, 09:28 AM UTC
Duration
6d 21h
Timeline · 2 updates
  1. identified Oct 06, 2025, 12:15 PM UTC

    Due to an unexpected issue on our provider’s side, you may experience interruptions with the SEPA Instant payment method. We will update you as soon as the system is operational again.

  2. resolved Oct 13, 2025, 09:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 24, 2025

UXLINK - trading is temporarily unavailable

Detected by Pingoru
Sep 24, 2025, 09:18 AM UTC
Resolved
Nov 10, 2025, 07:12 AM UTC
Duration
46d 21h
Affected: Trading
Timeline · 2 updates
  1. investigating Sep 24, 2025, 09:18 AM UTC

    We are waiting for an update from the UXLINK team

  2. resolved Nov 10, 2025, 07:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 22, 2025

Domestic Wire transactions maintenance

Detected by Pingoru
Sep 22, 2025, 10:49 AM UTC
Resolved
Mar 20, 2026, 01:54 PM UTC
Duration
179d 3h
Timeline · 2 updates
  1. investigating Sep 22, 2025, 10:49 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 20, 2026, 01:54 PM UTC

    Wire transfers have been retired. This component has been removed from our status page.

Read the full incident report →