CEX.IO experienced a minor incident on November 18, 2025 affecting Registrations and Help Center and 1 more component, lasting 7h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 11:44 AM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 18, 2025, 11:49 AM UTC
We are observing an issue on Cloudflare’s side
- identified Nov 18, 2025, 01:16 PM UTC
Cloudflare Global Network is experiencing issues. We are monitoring their status and expect service to return to normal as soon as their network is fully restored.
- monitoring Nov 18, 2025, 03:28 PM UTC
Cloudflare has implemented a fix for the network issues. The primary incident is believed to be resolved. We are now actively monitoring our services closely to confirm full stability. Users may experience brief disruptions as the global network fully returns to normal.
- monitoring Nov 18, 2025, 06:01 PM UTC
Cloudflare provided the following update: "Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. We will provide a final update once our investigation is complete."
- resolved Nov 18, 2025, 07:32 PM UTC
This incident has been resolved.