CEX.IO incident

CEX.IO Card Maintenance

Major Resolved View vendor source →

CEX.IO experienced a major incident on November 20, 2025 affecting Card transactions and Card ordering, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 12:04 PM UTC
Resolved
Nov 20, 2025, 12:53 PM UTC
Duration
48m
Detected by Pingoru
Nov 20, 2025, 12:04 PM UTC

Affected components

Card transactionsCard ordering

Update timeline

  1. investigating Nov 20, 2025, 12:04 PM UTC

    Some card transactions may currently fail due to service disruptions. The relevant team is working to resolve the issue as quickly as possible. Thank you for your understanding!

  2. investigating Nov 20, 2025, 12:52 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 20, 2025, 12:53 PM UTC

    This incident has been resolved.