CEX.IO experienced a minor incident on January 9, 2026 affecting Customer Support, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support
Update timeline
- investigating Jan 09, 2026, 08:13 PM UTC
We are currently experiencing degraded performance in our Customer Support systems.
- resolved Jan 09, 2026, 08:51 PM UTC
This incident has been resolved.