Central 1 incident
INC224781 – RESOLVED Delayed Bill Payments to TD Bank for July 11
Central 1 experienced a notice incident on July 14, 2026 affecting Payment Services, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 14, 2026, 07:18 PM UTC
Due to a file transmission issue, EDI bill payments for July 11 to billers using TD Canada Trust (TD Bank) have been delayed. We are actively working with TD Bank and will advise once the payments have been processed. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].
- monitoring Jul 15, 2026, 09:17 PM UTC
Central 1 continues to actively work with TD Bank to resolve the issue as quickly as possible. We will provide another update once we have additional information. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].
- resolved Jul 15, 2026, 11:07 PM UTC
Central 1 has resolved the issue with TD Bank. All payments will be posted to the applicable biller accounts effective the original payment date. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].