Central 1 incident
INC223617 - RESOLVED Telus Bill Payment Trace Requests – Processing Delay
Central 1 experienced a notice incident on June 18, 2026 affecting Payment Services, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jun 18, 2026, 06:51 PM UTC
Central 1 would like to advise that Telus is currently experiencing delays in processing bill payment trace requests. The impacted billers are: Telus Communications, Telus Mobility Inc, Telus Quebec and Telus Services Inc. At this time, the Central 1 Bill Payment tracing team will not be submitting 2nd and 3rd requests for any Telus traces as per their request. Telus expects to have the backlog cleared by mid-July. We appreciate your understanding and cooperation. If you have any urgent concerns, please feel free to contact the bill payment tracing department at [email protected].