Central 1 incident
Resolved - INC228950 - ORPI and ORUI return reports not available
Central 1 experienced a minor incident on September 29, 2026 affecting Payment Services, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 02:41 PM UTC
Central 1 has identified an issue affecting multiple credit unions where the Online Return Processed Items (ORPI) and USD Cheque Return (ORUI) reports dated September 29, 2026, have not been received as expected this morning. Our technical team is actively investigating the issue. We will provide our next update by 12:00 p.m. PT (3:00 p.m. ET), or sooner if additional information becomes available. If you have any questions, please contact Central 1 Support at [email protected] or 1.888.889.7878 (press 1).
- resolved Sep 29, 2026, 03:26 PM UTC
Central 1 has resolved the issue affecting the ORPI and ORUI cheque return reports. The impacted ORPI and ORUI reports have been successfully regenerated. Please note that the affected cheque return records will be included in tomorrow's MERG file. For Ontario credit unions, the reports will be available in their SFTP folder. If you continue to experience issues accessing your ORPI\ORUI reports, or if you believe any records are missing after tomorrow's MERG file has been received, please contact Central 1 Support and provide examples for further investigation. Central 1 Support - [email protected] | 1.888.889.7878 (press 1)