Central 1 experienced a minor incident on October 6, 2026 affecting Digital Banking Services, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Digital Banking Services
Update timeline
- investigating Oct 06, 2026, 11:07 AM UTC
Please be advised that members may have intermittent login failures on Retail and Small Business banking. We are actively investigating to identify the root cause and assess the impact. We are conducting a thorough analysis of the systems involved and working toward resolving the issue. We will provide an update by 5:00 a.m. PT (8:00 a.m. ET). [email protected] - 1.888.889.7878
- resolved Oct 06, 2026, 11:59 AM UTC
The incident has been resolved. We will complete a postmortem, and share these results when available. [email protected] - 1.888.889.7878, option 2