INC221205 - Missing ORPI\ORUI cheque return reports

Update timeline

1. identified May 05, 2026, 02:40 PM UTC

   Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 9:00 to 9:20 a.m. PT (12:00 to 12:20 p.m. ET). You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks. Central 1 - [email protected] – 1.888.889.7878, press 1

2. identified May 05, 2026, 02:40 PM UTC

   We are continuing to work on a fix for this issue.

3. identified May 05, 2026, 02:47 PM UTC

   Central 1 has identified that some clients are missing the ORPI (CAD) and the ORUI (USD) online returns cheque processed items reports this morning for items returned in ORS yesterday, May 4, 2026. We will provide our next update by 9 a.m. PT (12 p.m. ET) after our technical team has further investigated. Central 1 Support - [email protected] | 1.888.889.7878 (press 1)

4. resolved May 05, 2026, 03:44 PM UTC

   The CAD and USD cheque returns were successfully processed yesterday; however, due to a technical issue, the corresponding reports were not generated. The returned items that would have appeared on this morning’s report will instead be included in tomorrow’s report (May 6). Central 1 Support – [email protected] | 1.888.889.7878 (press 1)