Central 1 incident
INC222764 – RESOLVED Delayed bill payments to BMO for May 29
Central 1 experienced a notice incident on June 3, 2026 affecting Payment Services, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 03, 2026, 08:56 PM UTC
Due to a technical issue at the Bank of Montreal (BMO), EDI bill payments for May 29, to billers using BMO as their lead bank, were delayed. All payments, except for those for BC Hydro and Capital One Mastercard, were processed by BMO on June 2. Please note that EDI billers honour the original payment date when applying payments so there will be no impact to customer accounts. Payments for BC Hydro and Capital One Mastercard are still being investigated. We are following up with BMO and will provide an update as soon as possible. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].
- resolved Jun 03, 2026, 10:27 PM UTC
Central 1 has resolved the issue with BMO. Payments for BC Hydro and Capital One Mastercard were processed today, June 3. All payments have been posted to the applicable biller accounts effective the original payment date. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].