Central 1 incident

INC223539 - RESOLVED - Missing Unqualified Items - June 16, 2026

Central 1 experienced a notice incident on June 17, 2026 affecting Payment Services, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started: Jun 17, 2026, 04:20 PM UTC
Resolved: Jun 17, 2026, 07:34 PM UTC
Duration: 3h 14m
Detected by Pingoru: Jun 17, 2026, 04:20 PM UTC

Affected components

Payment Services

Update timeline

investigating Jun 17, 2026, 04:20 PM UTC

Some clients may be missing their Unqualified clearing items for June 16. We are actively investigating the matter. We will provide the next update by 11 am PT (2 pm ET) with the latest information. Central 1 – [email protected] – 1.888.889.7878 (press 1)
investigating Jun 17, 2026, 06:13 PM UTC

We are continuing to investigate this issue. An update will be provided by 12 pm PT (3 pm ET). Central 1 – [email protected] – 1.888.889.7878 (press 1)
identified Jun 17, 2026, 07:08 PM UTC

We have identified the issue causing the delay in delivery of the June 16 Unqualified items. We are working towards getting the items moved over to FTP directories as soon as possible. Another update will be provided by 1:30 pm PT (4:30 pm ET). Central 1 – [email protected] – 1.888.889.7878 (press 1)
resolved Jun 17, 2026, 07:34 PM UTC

The Unqualified clearing items for June 16 are now available on the FTP server.