Central 1 experienced a notice incident on December 6, 2025 affecting Payment Services, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 06, 2025, 12:22 AM UTC
Central 1 is currently investigating an issue affecting PaymentStream AFT where some clients are unable to complete file uploads. Users can access the File Upload page, but the upload does not progress to the confirmation step. We are engaging additional technical resources to restore normal service as quickly as possible. At this time, there are no workarounds available. Next update: We will provide the next update by 6 p.m. PT (9 p.m. ET) or sooner if more information becomes available. Central 1 - [email protected] - 1.888.889.7878
- resolved Dec 06, 2025, 01:20 AM UTC
Our teams have completed their investigation into the earlier issue where some clients were unable to progress PS-AFT file uploads to the confirmation step. All impacted files have now been successfully processed, and the service is operating normally. If you continue to experience any upload issues, please contact us at [email protected] or 1.888.889.7878.