Central 1 incident

INC214606 - USD Branch Capture settlement and reporting is incomplete for ON and BC organizations

Notice Resolved View vendor source →

Central 1 experienced a notice incident on December 30, 2025 affecting Payment Services, lasting 19h 29m. The incident has been resolved; the full update timeline is below.

Started
Dec 30, 2025, 07:57 PM UTC
Resolved
Dec 31, 2025, 03:27 PM UTC
Duration
19h 29m
Detected by Pingoru
Dec 30, 2025, 07:57 PM UTC

Affected components

Payment Services

Update timeline

  1. monitoring Dec 30, 2025, 07:57 PM UTC

    Due to a technical issue, the USD cheques scanned yesterday (December 29, 2025) were not included in your CAS USD current account posting or on your USDJ\AIOU “Account Activity and Balances” report. The settlement and reporting will be processed this evening and will appear in your USD account and report tomorrow morning (December 31, 2025). Central 1 - [email protected] - 1.888.889.7878, press 1

  2. resolved Dec 31, 2025, 03:27 PM UTC

    The settlement and reporting for the USD cheques scanned on December 29th is now complete. Central 1 - [email protected] - 1.888.889.7878, press 1