INC216463 - Central 1 outgoing AFT files missed the 3rd exchange

Update timeline

1. resolved Feb 05, 2026, 04:00 AM UTC

   Due to a technical issue, Central 1 missed sending the outgoing AFT files to the 3rd Payments Canada exchange. All incoming AFT files from Financial Institutions to your organization were processed and included in the AFT files. The files have been sent and will be delivered to the other Financial Institutions in the next exchange at 6:30 a.m. PT (9:30 a.m. ET.). Central 1 - [email protected] - 1.888.889.7878, press

2. postmortem Feb 19, 2026, 12:47 PM UTC

   Postmortem: INC216463 – Missed outgoing AFT files for third exchange On Wednesday, February 4, Central 1 missed the 6:00 p.m. PT \(9:00 p.m. ET\) AFT transfer cut-off for sending outgoing items to be processed via the exchange for seven financial institutions \(approximately 2,500 transactions\). As a result, some client AFT transactions were processed in the next batch cycle at 6:30 a.m. PT \(9:30 a.m. ET\) on February 5. **Point of Failure:** The failure was caused by an automated FTP process that transfers files to the exchange application, Direct Connect, which did not execute as expected. Monitoring and alerting for this FTP process relies on a manual pop-up notification. The alert was not handled in time, and as a result, the issue was not resolved before the last cutoff on February 4. **Corrective Actions \(PRB011675\):** * Explore automation and alerting, including log generation where none exists, and possible integration with monitoring tools – DUE end of Q1 2026 * Analyze file arrival patterns by trading partner to see if they can identify which files should arrive by which times. This will enable smarter, earlier warnings and help computer operators with validation and early awareness to any potential for missing files - DUE end of Q1 2026 * Software Management team to cross-train Computer Operators on critical procedures. To prevent further incidents, transfer practical knowledge and validate SOPs in real conditions - DUE end of Q1 2026 * Update procedures to: Define earlier and more realistic check times and focus on critical AFT windows, not continuous monitoring - DUE end of Q1 2026 We apologize for the delay and appreciate your patience while Central 1 works internally to improve system functionality. Central 1 - [[email protected]](mailto:[email protected]) - 1.888.889.7878