Celonis incident

Temporary Delays in Service & Support Processing

Major Resolved View vendor source →

Celonis experienced a major incident on September 16, 2026, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 12:08 PM UTC
Resolved
Sep 16, 2026, 03:17 PM UTC
Duration
3h 9m
Detected by Pingoru
Sep 16, 2026, 12:08 PM UTC

Update timeline

  1. investigating Sep 16, 2026, 12:08 PM UTC

    Dear Customers and Partners, we are currently experiencing an intemittent issue with the service of our support ticketing coming from Salesforce. Our team is temporarily experiencing delays, intermittent errors, and limited access to process customer updates, support tickets, and associated requests. We are closely monitoring the vendor’s resolution progress. We sincerely apologize for any inconvenience.

  2. resolved Sep 16, 2026, 03:17 PM UTC

    The issue has been resolved by Salesforce and service is restored. Thank you for your patience.