Celonis incident

EU Customer Environments – Service Degradation

Major Resolved View vendor source →

Celonis experienced a major incident on September 11, 2026, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 09:00 AM UTC
Resolved
Sep 11, 2026, 09:21 AM UTC
Duration
21m
Detected by Pingoru
Sep 11, 2026, 09:00 AM UTC

Update timeline

  1. resolved Sep 11, 2026, 09:21 AM UTC

    We identified an issue affecting EU customer environments, causing intermittent 500 errors due to high CPU utilization on backend infrastructure. Our engineering team restarted the affected services and applied configuration updates, which resolved the issue. Access has been restored, and we are continuing to monitor for stability. We apologize for any inconvenience this may have caused.