Celonis incident

EU Customer Environments – Service Degradation

Resolved after 21 minutes, on September 11, 2026.

resolved Sep 11, 2026, 09:21 AM UTC

We identified an issue affecting EU customer environments, causing intermittent 500 errors due to high CPU utilization on backend infrastructure. Our engineering team restarted the affected services and applied configuration updates, which resolved the issue. Access has been restored, and we are continuing to monitor for stability. We apologize for any inconvenience this may have caused.

Started
Sep 11, 2026, 09:00 AM UTC
Resolved
Sep 11, 2026, 09:21 AM UTC
Duration
21m
Detected by Pingoru
Sep 11, 2026, 09:00 AM UTC

Update timeline

  1. resolved Sep 11, 2026, 09:21 AM UTC

    We identified an issue affecting EU customer environments, causing intermittent 500 errors due to high CPU utilization on backend infrastructure. Our engineering team restarted the affected services and applied configuration updates, which resolved the issue. Access has been restored, and we are continuing to monitor for stability. We apologize for any inconvenience this may have caused.

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