CData Cloud Outage History

CData Cloud is up right now

Pingoru has recorded 34 incidents for CData Cloud: 9 in the last 12 months and 1 in the last 90 days.

Source: status.cdata.com

34incidents recorded
9last 12 months
1last 90 days
2 hourstypical duration

Incidents, newest first

Critical August 13, 2026 Connect AI - Down 57m Dashboard UI, OData API, Query API

Started Aug 13, 2026, 09:44 AM UTC· resolved Aug 13, 2026, 10:41 AM UTC

  1. investigating Aug 13, 2026, 10:05 AM UTC

    We are currently investigating reports of connectivity and routing issues impacting cloud.cdata.com. Our engineering team has identified a DNS configuration conflict within our CDN/DNS provider (Cloudflare) and is actively working to resolve the issue. Users may experience timeouts or failure to reach the service. Next update in 30 minutes.

  2. identified Aug 13, 2026, 10:23 AM UTC

    The root cause has been identified as a conflicting DNS entry within Cloudflare for cloud.cdata.com. Engineers are updating the DNS zone configuration to clear the conflicting record and restore proper traffic routing. Updates will follow as changes propagate.

  3. monitoring Aug 13, 2026, 10:23 AM UTC

    The DNS conflict in Cloudflare has been corrected, and traffic is beginning to reroute properly. We are actively monitoring DNS propagation and traffic recovery across all regions to ensure full stability.

  4. monitoring Aug 13, 2026, 10:25 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 13, 2026, 10:41 AM UTC

    The DNS record conflict affecting cloud.cdata.com has been completely resolved. All systems are operational, and routing through Cloudflare is fully restored. We apologize for any inconvenience caused.

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Critical June 24, 2026 Connect AI 6m Dashboard UI, OData API, Virtual SQL Server, Query API and 4 more

Started Jun 24, 2026, 04:53 PM UTC· resolved Jun 24, 2026, 04:59 PM UTC

  1. investigating Jun 24, 2026, 04:53 PM UTC

    We have resolved the issue.

  2. investigating Jun 24, 2026, 04:59 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 24, 2026, 04:59 PM UTC

    This incident has been resolved.

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Minor March 24, 2026 Degraded Performance due to Metadatacache — Connect AI (Resolved) –

Started Mar 24, 2026, 01:30 AM UTC· resolved Mar 24, 2026, 01:30 AM UTC

  1. resolved Mar 25, 2026, 05:42 AM UTC

    [RESOLVED] We have resolved the issue affecting Connect AI performance. All systems are operating normally. Impact: Users may have experienced slow connection response times, delayed query execution, or timeouts during the affected window. We apologize for the inconvenience and are reviewing our alerting and cache health monitoring to prevent recurrence.

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Major March 15, 2026 Service Interruption: Arc Cloud/Sync Cloud - Azure Database Maintenance 1h 12m

Started Mar 15, 2026, 02:05 AM UTC· resolved Mar 15, 2026, 03:17 AM UTC

  1. resolved Mar 16, 2026, 02:32 AM UTC

    Summary: Between 02:05 - 03:17 UTC, several customers experienced intermittent connectivity issues or total unavailability of their instances. Our platform engineering team identified the cause as a scheduled maintenance and patching operation performed by our upstream cloud provider, Microsoft Azure, on the PostgreSQL database infrastructure. What Happened? Azure initiated a mandatory security and stability patch for the database clusters. During this process, the database instances underwent a restart to apply the updates. Actions Taken: Immediate: Our Platform Engineering team monitored the recovery of all affected database to ensure they returned to a "Healthy" state. Verification: We have verified that all customer data remains intact and that application services have re-established connections. Future Prevention: To minimize the impact of future provider maintenance, we are currently: Adjusting Maintenance Windows to occur during the lowest-traffic periods for our global customer base. Enhancing application-level connection retries to better handle transient provider restarts. We apologize for the disruption to your workflow.

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Major January 14, 2026 Issue with reauthenticating Oauth connections 2h 8m OData API, Query API

Started Jan 14, 2026, 06:03 PM UTC· resolved Jan 14, 2026, 08:11 PM UTC

  1. investigating Jan 14, 2026, 06:03 PM UTC

    We are currently investigating this issue.

  2. identified Jan 14, 2026, 06:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 14, 2026, 07:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 14, 2026, 08:11 PM UTC

    This incident has been resolved.

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Major January 5, 2026 Connect AI Dashboard UI outage 5h 45m Dashboard UI

Started Jan 05, 2026, 11:48 AM UTC· resolved Jan 05, 2026, 05:33 PM UTC

  1. investigating Jan 05, 2026, 05:28 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 05, 2026, 05:33 PM UTC

    This incident has been resolved.

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Major November 10, 2025 Sync and Arc cloud outage affecting European instances. 1h 6m Sync Cloud, Arc Cloud

Started Nov 10, 2025, 11:06 PM UTC· resolved Nov 11, 2025, 12:12 AM UTC

  1. investigating Nov 10, 2025, 11:06 PM UTC

    We are currently investigating this issue.

  2. identified Nov 10, 2025, 11:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 10, 2025, 11:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 12:12 AM UTC

    This incident has been resolved.

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Critical October 31, 2025 Connect Cloud Misconfiguration 18m Dashboard UI, OData API, Virtual SQL Server, Query API

Started Oct 31, 2025, 04:14 PM UTC· resolved Oct 31, 2025, 04:32 PM UTC

  1. identified Oct 31, 2025, 04:14 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 31, 2025, 04:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 31, 2025, 04:32 PM UTC

    While reverting changes made to continue services during the Azure Front Door outage, a misconfiguration broke inbound networking for Connect AI. The issue has been resolved and all services are functioning normally.

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Critical October 29, 2025 Admin Portal Outage 7h 49m Dashboard UI, Microsoft Excel Integration, Documentation

Started Oct 29, 2025, 04:04 PM UTC· resolved Oct 29, 2025, 11:54 PM UTC

  1. investigating Oct 29, 2025, 04:04 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 29, 2025, 05:14 PM UTC

    We are continuing to investigate the issue, and have implemented a temporary solution to restore most functionality to the admin portal. For more information please visit the azure status page: https://azure.status.microsoft/

  3. identified Oct 29, 2025, 05:45 PM UTC

    Connect AI documentation and our Microsoft Excel Integration are unavailable due to the ongoing Azure outage.

  4. resolved Oct 29, 2025, 11:54 PM UTC

    This incident has been resolved.

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Critical August 19, 2025 OData and partial Query API outage 48m Dashboard UI, OData API, Query API

Started Aug 19, 2025, 03:33 PM UTC· resolved Aug 19, 2025, 04:21 PM UTC

  1. investigating Aug 19, 2025, 04:05 PM UTC

    We are currently investigating the root cause of the issue

  2. investigating Aug 19, 2025, 04:11 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 19, 2025, 04:21 PM UTC

    This root cause was identified and the incident is resolved

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Notice March 17, 2025 Query processing incident 2h 22m

Started Mar 17, 2025, 09:11 PM UTC· resolved Mar 17, 2025, 11:33 PM UTC

  1. resolved Mar 18, 2025, 03:00 PM UTC

    A small percentage of queries experienced failures starting at 21:11 UTC and lasted until 23:33 UTC when it was resolved.

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Notice March 10, 2025 Decreased Query Performance 30m

Started Mar 10, 2025, 06:30 PM UTC· resolved Mar 10, 2025, 07:00 PM UTC

  1. resolved Mar 10, 2025, 07:48 PM UTC

    We noticed an issue affecting query performance and implemented a fix that has resolved the issue

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Critical February 3, 2025 Connectivity issues for tds.cdata.com 1h 4m Virtual SQL Server

Started Feb 03, 2025, 08:36 PM UTC· resolved Feb 03, 2025, 09:40 PM UTC

  1. investigating Feb 03, 2025, 08:36 PM UTC

    tds.cdata.com is currently experiencing connectivity issues. We are currently investigating and working on a fix

  2. identified Feb 03, 2025, 08:53 PM UTC

    The issue has been identified and we are working on a fix

  3. identified Feb 03, 2025, 09:40 PM UTC

    A fix has been implemented and the issue is resolved

  4. resolved Feb 03, 2025, 09:40 PM UTC

    This incident has been resolved.

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Notice January 26, 2025 Virtual SQL Server Unavailable - Resolved 2h 50m Virtual SQL Server

Started Jan 26, 2025, 03:00 PM UTC· resolved Jan 26, 2025, 05:50 PM UTC

  1. resolved Jan 26, 2025, 06:09 PM UTC

    Due to a misconfiguration following our maintenance at 15:00 UTC, Virtual SQL Server was unavailable until 17:50 UTC. The situation is resolved.

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