CData Cloud incident

Service Interruption: Arc Cloud/Sync Cloud - Azure Database Maintenance

Major Resolved View vendor source →

CData Cloud experienced a major incident on March 15, 2026, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2026, 02:05 AM UTC
Resolved
Mar 15, 2026, 03:17 AM UTC
Duration
1h 12m
Detected by Pingoru
Mar 15, 2026, 02:05 AM UTC

Update timeline

  1. resolved Mar 16, 2026, 02:32 AM UTC

    Status: Resolved Summary: Between 02:05 - 03:17 UTC, several customers experienced intermittent connectivity issues or total unavailability of their instances. Our platform engineering team identified the cause as a scheduled maintenance and patching operation performed by our upstream cloud provider, Microsoft Azure, on the PostgreSQL database infrastructure. What Happened? Azure initiated a mandatory security and stability patch for the database clusters. During this process, the database instances underwent a restart to apply the updates. Actions Taken: Immediate: Our Platform Engineering team monitored the recovery of all affected database to ensure they returned to a "Healthy" state. Verification: We have verified that all customer data remains intact and that application services have re-established connections. Future Prevention: To minimize the impact of future provider maintenance, we are currently: Adjusting Maintenance Windows to occur during the lowest-traffic periods for our global customer base. Enhancing application-level connection retries to better handle transient provider restarts. We apologize for the disruption to your workflow.