CData Cloud experienced a critical incident on August 13, 2026 affecting Dashboard UI and OData API and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 10:05 AM UTC
We are currently investigating reports of connectivity and routing issues impacting cloud.cdata.com. Our engineering team has identified a DNS configuration conflict within our CDN/DNS provider (Cloudflare) and is actively working to resolve the issue. Users may experience timeouts or failure to reach the service. Next update in 30 minutes.
- identified Aug 13, 2026, 10:23 AM UTC
The root cause has been identified as a conflicting DNS entry within Cloudflare for cloud.cdata.com. Engineers are updating the DNS zone configuration to clear the conflicting record and restore proper traffic routing. Updates will follow as changes propagate.
- monitoring Aug 13, 2026, 10:23 AM UTC
The DNS conflict in Cloudflare has been corrected, and traffic is beginning to reroute properly. We are actively monitoring DNS propagation and traffic recovery across all regions to ensure full stability.
- monitoring Aug 13, 2026, 10:25 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 13, 2026, 10:41 AM UTC
The DNS record conflict affecting cloud.cdata.com has been completely resolved. All systems are operational, and routing through Cloudflare is fully restored. We apologize for any inconvenience caused.