CData Cloud incident

Connect Cloud Misconfiguration

Critical Resolved View vendor source →

CData Cloud experienced a critical incident on October 31, 2025 affecting Dashboard UI and OData API and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 04:14 PM UTC
Resolved
Oct 31, 2025, 04:32 PM UTC
Duration
18m
Detected by Pingoru
Oct 31, 2025, 04:14 PM UTC

Affected components

Dashboard UIOData APIVirtual SQL ServerQuery API

Update timeline

  1. identified Oct 31, 2025, 04:14 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 31, 2025, 04:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 31, 2025, 04:32 PM UTC

    While reverting changes made to continue services during the Azure Front Door outage, a misconfiguration broke inbound networking for Connect AI. The issue has been resolved and all services are functioning normally.