Cato Networks incident
PoP Infrastructure - Services degradation for non-redundant network setup
Resolved after 5 hours 2 minutes, affecting Los Angeles XC, on October 24, 2026.
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. Ref. [INCIDNT-10244]
Affected components
Update timeline
- identified Oct 24, 2026, 02:50 PM UTC
We have identified issues in the Cato Cloud related to the PoP infrastructure that are impacting non-redundant configurations. Impacted configurations include egress Network Rules, RPF, and IPSec sites with a single active tunnel (primary connection only). The issue is limited in scope and affects a subset of customers. Redundant configurations remain stable. Our engineers are working to restore the services. We will update you when the issue is resolved, or we have more information. Questions? Please contact our Support team. We appreciate your patience and apologize for any related inconvenience. Ref. [INCIDNT-10244]
- monitoring Oct 24, 2026, 07:51 PM UTC
We implemented the fix, and are monitoring the situation to make sure that it is 100% resolved. Updates will be forthcoming. We appreciate your patience. Questions? Please contact our Support team. Ref. [INCIDNT-10244]
- resolved Oct 24, 2026, 07:52 PM UTC
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. Ref. [INCIDNT-10244]
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