Cato Networks incident
PoP Infrastructure - Services degradation due to carrier issues
Resolved after 6 hours 30 minutes, affecting Sao Paulo, Brazil, on October 19, 2026.
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10198]
Affected components
Update timeline
- identified Oct 19, 2026, 12:54 PM UTC
We identified that an upstream carrier is experiencing issues, which may impact users with packet loss, high latency, or connectivity issues. Our engineers are working with the carrier to resolve the issues ASAP. We will update you when the issue is resolved, or we have more information. Questions? Please contact our Support team. We appreciate your patience and apologize for any related inconvenience.
- identified Oct 19, 2026, 12:57 PM UTC
Our investigation indicates that the issue began at approximately 11:00 UTC on 19-Oct-2026. The investigation is still ongoing. We will provide updates as they become available. We appreciate your patience. Questions? Please contact our Support team.
- monitoring Oct 19, 2026, 03:26 PM UTC
The issue is now resolved, and we're closely monitoring to ensure everything is stable. Updates will be forthcoming. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10198]
- resolved Oct 19, 2026, 07:24 PM UTC
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10198]
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