Resolved after 6 minutes, affecting Manila, Philippines, on October 20, 2026.
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: ENG-221116]
Affected components
Update timeline
- identified Oct 20, 2026, 10:30 PM UTC
We identified issues in the Cato Cloud related to the PoP infrastructure. Users may experience network performance and connectivity issues. Our engineers are working to restore the services. We will update you when the issue is resolved, or we have more information. Questions? Please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: ENG-220815]
- identified Oct 20, 2026, 10:32 PM UTC
Our investigation indicates that the issue began at approximately 21:50 UTC on 20-OCT-2026. The investigation is still ongoing. We will provide updates as they become available. We appreciate your patience. Questions? Please contact our Support team. [Ref: ENG-221116]
- monitoring Oct 20, 2026, 10:34 PM UTC
We implemented the fix, and are monitoring the situation to make sure that it is 100% resolved. Updates will be forthcoming. We appreciate your patience. Questions? Please contact our Support team. [Ref: ENG-221116]
- resolved Oct 20, 2026, 10:36 PM UTC
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: ENG-221116]
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