PoP Infrastructure - Services degradation due to carrier issues

Update timeline

1. identified Oct 16, 2026, 03:47 PM UTC

   We identified that an upstream carrier is experiencing issues, which may impact users with packet loss, high latency, or connectivity issues. Our engineers are working with the carrier to resolve the issues ASAP. We will update you when the issue is resolved, or we have more information. Questions? Please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10182]

2. investigating Oct 16, 2026, 03:48 PM UTC

   Our investigation indicates that the issue began at approximately 07:40 UTC on 16-OCT-2026. The investigation is still ongoing. We will provide updates as they become available. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10182]

3. monitoring Oct 16, 2026, 07:09 PM UTC

   The issue is now resolved, and we're closely monitoring to ensure everything is stable. Updates will be forthcoming. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10182]

4. investigating Oct 16, 2026, 08:51 PM UTC

   We identified the issue has resurfaced and are working to implement the fix. We will update you when the issue is resolved, or we have more information. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10182]

5. monitoring Oct 16, 2026, 09:20 PM UTC

   We implemented the fix, and are monitoring the situation to make sure that it is 100% resolved. Updates will be forthcoming. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10182]

6. resolved Oct 16, 2026, 11:15 PM UTC

   The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10182]