Cato Networks incident
PoP Infrastructure - Service Degradation due to Carrier Outage
Resolved after 9 hours 30 minutes, affecting Urumqi, China, on October 15, 2026.
Following an extended period of monitoring, we can confirm that connectivity has been fully restored and all services are 100% operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10177 ]
Affected components
Update timeline
- identified Oct 15, 2026, 06:00 PM UTC
We have identified an issue with an upstream carrier that may result in packet loss, increased latency, or intermittent connectivity for some users. This issue may also affect the processing of Events and Analytics data for sites connected to the affected PoP. Our engineers are working with the carrier to resolve the issues ASAP. We will update you when the issue is resolved, or we have more information. Questions? Please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10177 ]
- monitoring Oct 16, 2026, 01:48 AM UTC
We observed that connectivity issues are resolved, and we are waiting for the carrier to announce that they completed their repairs. We are continuing to monitor the situation to make sure that it is 100% resolved. We will update you when more information is available. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10177 ]
- resolved Oct 16, 2026, 03:30 AM UTC
Following an extended period of monitoring, we can confirm that connectivity has been fully restored and all services are 100% operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10177 ]
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