Cato Networks incident
Cato Management Application Incident - Intermittent Availability Issue
Resolved after 5 days 23 hours, affecting Johannesburg, South Africa and Tokyo_DC3, Japan and 1 more, on October 15, 2026.
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10173]
Affected components
Update timeline
- identified Oct 15, 2026, 09:44 AM UTC
We identified an intermittent issue that impacts access to the Cato Management Application. There is no impact to your network services. Our team is working to fix the issue as soon as possible. If you require assistance or need to report a service problem while we work to restore access, you can reach Cato Support by calling one of the following numbers: USA: +1 505 333 4070 United Kingdom: +44 114 303 3899 Israel: +972 3 720 7171 Singapore: +65 3138 9013 We will update you when the issue is resolved, or we have more information. We appreciate your patience and apologize for any related inconvenience.
- resolved Oct 15, 2026, 03:00 PM UTC
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10173]
- investigating Oct 20, 2026, 04:30 AM UTC
We are continuing to investigate the issue and have engaged our Engineering team for further analysis and troubleshooting. We remain focused on identifying the root cause and will provide additional updates as more information becomes available or progress is made toward resolution. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10173]
- investigating Oct 20, 2026, 07:55 AM UTC
We are actively investigating the issue and have involved our Engineering team for further analysis and troubleshooting. We are primarily focused on identifying the root cause, and we will provide updates as new information becomes available or as we progress toward a resolution. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10173]
- investigating Oct 20, 2026, 08:20 AM UTC
Our investigation has identified the source of the issue as a problematic server within our third-party provider's infrastructure, which handles Web Application Firewall (WAF) and DDoS protection services. Our Engineering team is fully engaged and working closely with the provider to evaluate and implement the most effective solution to restore stable access to the Cato Management Application (CMA). Resolving this issue remains our highest priority, and all necessary resources are dedicated to minimizing further disruptions. We will continue to provide updates as progress is made. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10173]
- resolved Oct 20, 2026, 05:20 PM UTC
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10173]
- monitoring Oct 21, 2026, 08:35 AM UTC
We implemented the fix, and are monitoring the situation to make sure that it is 100% resolved. Updates will be forthcoming. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10173]
- resolved Oct 21, 2026, 09:35 AM UTC
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10173]
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