Cato Networks incident
PoP Infrastructure - WAN connectivity degradation issues
Resolved after 3 hours 18 minutes, affecting Mexico City, Mexico, on October 9, 2026.
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. Ref: [INCIDNT-10135]
Affected components
Update timeline
- investigating Oct 09, 2026, 06:24 PM UTC
We identified that an upstream carrier is experiencing issues, which may impact users with packet loss, high latency, or connectivity issues. Our engineers are working with the carrier to resolve the issues ASAP. We will update you when the issue is resolved, or we have more information. Questions? Please contact our Support team. We appreciate your patience and apologize for any related inconvenience. Ref: [INCIDNT-10135]
- investigating Oct 09, 2026, 07:00 PM UTC
The carrier is investigating the issue and is working to repair it ASAP. However, the carrier has not provided an ETA for the resolution. We will update you when the issue is resolved, or we have more information. We appreciate your patience. Questions? Please contact our Support team. Ref: [INCIDNT-10135]
- monitoring Oct 09, 2026, 09:32 PM UTC
The issue is now resolved, and we're closely monitoring to ensure everything is stable. Updates will be forthcoming. We appreciate your patience. Questions? Please contact our Support team. Ref: [INCIDNT-10135]
- resolved Oct 09, 2026, 09:42 PM UTC
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. Ref: [INCIDNT-10135]
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