Resolved after 5 hours 30 minutes, affecting Beijing_DC2, China and Shanghai_DC1, China and 1 more, on October 8, 2026.
The issue has been resolved, traffic levels have returned to normal, and the Cato Cloud service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10111]
Affected components
Update timeline
- identified Oct 08, 2026, 12:00 AM UTC
We have identified an issue affecting the Cato Cloud related to PoP infrastructure utilization. During peak business hours, this may result in degraded network performance and intermittent connectivity issues for some users. Our engineering teams are actively working to mitigate the impact through real-time traffic optimization. In parallel, we are implementing infrastructure enhancements across the affected PoPs to improve service stability and performance. We are closely monitoring the situation and will continue to provide updates as mitigation and remediation efforts progress. Questions? Please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10111]
- resolved Oct 08, 2026, 05:30 AM UTC
The issue has been resolved, traffic levels have returned to normal, and the Cato Cloud service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10111]
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