Cato Management Application Incident - Intermittent delays for Analytics data

Update timeline

1. identified Oct 12, 2026, 08:00 AM UTC

   We identified some delays related to Analytics and Monitoring data in the Cato Management Application. There is no impact to your network services. Our team is working to fix the issue as soon as possible. We will update you when the issue is resolved, or we have more information. Questions? Please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10144]

2. monitoring Oct 12, 2026, 09:55 AM UTC

   We implemented the fix, and are monitoring the situation to make sure that it is 100% resolved. We’re seeing the data delay gradually decrease, and we’ll continue to provide updates as we make progress. We appreciate your patience. Questions? Please contact our Support team.

3. investigating Oct 12, 2026, 11:50 AM UTC

   Our investigation confirms that the issue is still occurring. The investigation remains ongoing, and we will provide further updates as they become available. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10144]

4. monitoring Oct 12, 2026, 01:45 PM UTC

   We implemented the fix, and are monitoring the situation to make sure that it is 100% resolved. Updates will be forthcoming. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10144]

5. monitoring Oct 12, 2026, 06:07 PM UTC

   We’re seeing the data delay gradually decreasing, and we’ll continue to provide updates as we make progress. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10144]

6. resolved Oct 12, 2026, 08:21 PM UTC

   The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10144]