Cash App incident

Connection Issues

Resolved after 4 hours 13 minutes, affecting Support and In-App Alert, on June 15, 2026.

resolved Jun 15, 2026, 09:21 PM UTC

We've resolved the issue with our phone support. You can now request a callback as normal. Thanks for your patience while we worked to fix this.

Started
Jun 15, 2026, 05:07 PM UTC
Resolved
Jun 15, 2026, 09:21 PM UTC
Duration
4h 13m
Detected by Pingoru
Jun 15, 2026, 05:07 PM UTC

Affected components

SupportIn-App Alert

Update timeline

  1. investigating Jun 15, 2026, 05:07 PM UTC

    We're experiencing an issue where callback requests may result in a disconnected call. If you need support, please reach out through the app. We've identified the cause and are working on a fix. We appreciate your patience.

  2. resolved Jun 15, 2026, 09:21 PM UTC

    We've resolved the issue with our phone support. You can now request a callback as normal. Thanks for your patience while we worked to fix this.

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