Resolved after 8 days 21 hours, affecting Add Cash and In-App Alert, on September 26, 2026.
Adding money with Apple Pay is working normally again for most customers. A small number of attempts may still fail. If you see an error, please wait a few minutes and try again, or add money using a different debit card or a linked external bank account. Thanks for your patience while we worked on this.
Affected components
Update timeline
- identified Sep 26, 2026, 06:38 PM UTC
We're investigating reports of an issue impacting the ability to add money and will share another update soon. Thanks for your patience in the meantime.
- monitoring Sep 29, 2026, 03:28 PM UTC
We've put a resolution in place for the issue impacting the ability to add money, but some customers may still be experiencing difficulties. We'll provide an update when we confirm the issue is resolved.
- resolved Oct 05, 2026, 04:33 PM UTC
Adding money with Apple Pay is working normally again for most customers. A small number of attempts may still fail. If you see an error, please wait a few minutes and try again, or add money using a different debit card or a linked external bank account. Thanks for your patience while we worked on this.
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