Resolved after 1 hour 47 minutes, affecting Send & Receive Money and Add Cash and 1 more, on September 16, 2026.
We've resolved the issue that was preventing some customers from adding or sending money or contributing to Pools. These transactions are now working normally. Thanks for your patience while we worked to fix this.
Affected components
Update timeline
- investigating Sep 16, 2026, 10:19 PM UTC
We're currently experiencing an issue that may prevent some customers from adding or sending money or contributing to Pools. Our team is actively working to resolve it. We'll keep you updated as we learn more. Thanks for your patience while we look into this.
- identified Sep 16, 2026, 10:49 PM UTC
We're currently experiencing an issue that may prevent some customers from adding or sending money or contributing to Pools. As a workaround, customers can try linking a different debit card to complete the transaction. Our team is actively working to resolve it. We'll keep you updated as we learn more. Thanks for your continued patience while we look into this.
- resolved Sep 17, 2026, 12:06 AM UTC
We've resolved the issue that was preventing some customers from adding or sending money or contributing to Pools. These transactions are now working normally. Thanks for your patience while we worked to fix this.
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