Cash App incident

Identity Verification Issues

Resolved after 2 hours 19 minutes, affecting In-App Alert, on June 12, 2025.

resolved Jun 12, 2025, 09:13 PM UTC

We have resolved the issue impacting some customer's ability to verify their identity. Thanks for your patience while we worked through this.

Started
Jun 12, 2025, 06:53 PM UTC
Resolved
Jun 12, 2025, 09:13 PM UTC
Duration
2h 19m
Detected by Pingoru
Jun 12, 2025, 06:53 PM UTC

Affected components

In-App Alert

Update timeline

  1. investigating Jun 12, 2025, 06:53 PM UTC

    We are looking into an issue impacting customers ability to verify their identity. Our team is working hard to investigate, thanks for your patience in the meantime.

  2. resolved Jun 12, 2025, 09:13 PM UTC

    We have resolved the issue impacting some customer's ability to verify their identity. Thanks for your patience while we worked through this.

Your product runs on more than Cash App

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →