Resolved after 2 days 10 hours, affecting Send & Receive Money and In-App Alert, on July 26, 2025.
The connection issues affecting payments and login services have been fully resolved. Any payments that were previously pending have been successfully processed. Any new payments will now complete as expected. We appreciate your patience as we worked to resolve this.
Affected components
Update timeline
- investigating Jul 26, 2025, 01:51 AM UTC
We're currently investigating reports of connection issues impacting payments and logins. Please do not re-attempt any payments while we look into this. Thanks for your patience in the meantime.
- monitoring Jul 26, 2025, 02:28 AM UTC
We've applied a resolution for the issue affecting payments and logins. Some customers may still be experiencing difficulties, but we'll provide an update as soon as we confirm the issue is resolved.
- resolved Jul 28, 2025, 12:11 PM UTC
The connection issues affecting payments and login services have been fully resolved. Any payments that were previously pending have been successfully processed. Any new payments will now complete as expected. We appreciate your patience as we worked to resolve this.
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