Cash App incident

Pools Connection issue

Resolved after 21 hours 20 minutes, affecting Send & Receive Money and In-App Alert, on September 4, 2025.

resolved Sep 05, 2025, 02:40 PM UTC

We resolved the issue impacting some customers ability to access pools in the money tab. Thanks for your patience.

Started
Sep 04, 2025, 05:20 PM UTC
Resolved
Sep 05, 2025, 02:40 PM UTC
Duration
21h 20m
Detected by Pingoru
Sep 04, 2025, 05:20 PM UTC

Affected components

Send & Receive MoneyIn-App Alert

Update timeline

  1. investigating Sep 04, 2025, 05:20 PM UTC

    We're aware of an issue impacting some customer's ability to access pools in the money tab. We're working hard to resolve this, and appreciate your patience in the meantime.

  2. identified Sep 04, 2025, 11:51 PM UTC

    We're aware of an issue impacting some customer's ability to access pools in the money tab. The issue has been identified, and a fix is being implemented. Thanks for your patience in the meantime.

  3. resolved Sep 05, 2025, 02:40 PM UTC

    We resolved the issue impacting some customers ability to access pools in the money tab. Thanks for your patience.

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