CARFAX CA experienced a major incident on January 14, 2026 affecting Alberta Liens and Liens and 1 more component, lasting 21h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 14, 2026, 10:57 PM UTC
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Alberta lien data will be pending.
- identified Jan 15, 2026, 02:35 AM UTC
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Alberta lien data will be pending.
- investigating Jan 15, 2026, 01:44 PM UTC
Severity 2 - We have identified an issue with one of our providers and are working on a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Alberta lien data will be pending.
- investigating Jan 15, 2026, 02:33 PM UTC
Severity 2 - We are currently investigation this issue. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Alberta lien data will be pending.
- identified Jan 15, 2026, 04:03 PM UTC
Severity 2 - We have identified the issue and are working towards a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Alberta lien data will be pending.
- monitoring Jan 15, 2026, 06:37 PM UTC
Severity 2 - A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 08:07 PM UTC
This incident has been resolved.