CARFAX CA incident

VIN Scan: Single Vin Searches Unavailable

Critical Resolved View vendor source →

CARFAX CA experienced a critical incident on January 23, 2026 affecting Single VIN Search, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 09:28 PM UTC
Resolved
Jan 23, 2026, 10:05 PM UTC
Duration
37m
Detected by Pingoru
Jan 23, 2026, 09:28 PM UTC

Affected components

Single VIN Search

Update timeline

  1. investigating Jan 23, 2026, 09:28 PM UTC

    Severity 1 - We are currently investigating the issue. Single VIN searches on VIN scan are currently not completing.

  2. monitoring Jan 23, 2026, 09:34 PM UTC

    Severity 1 - A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2026, 10:05 PM UTC

    This incident has been resolved.