Resolved after 5 hours 34 minutes, affecting Report Completion and Accidents/Damages/Estimates, on January 29, 2026.
Severity 2 - Our data provider has issued a fix and we are monitoring the results.
Affected components
Report CompletionAccidents/Damages/Estimates
Update timeline
- identified Jan 29, 2026, 03:02 PM UTC
Severity 2 - Our data provider has identified an issue and they are working towards a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing claims data may be pending.
- monitoring Jan 29, 2026, 08:22 PM UTC
Severity 2 - Our data provider has issued a fix and we are monitoring the results.
- resolved Jan 29, 2026, 08:37 PM UTC
This incident has been resolved.
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