CARFAX CA incident

Reports Pending on Various Provincial Registrations

Major Resolved View vendor source →

CARFAX CA experienced a major incident on March 18, 2026 affecting Alberta Registration and British Columbia Registration and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 09:47 PM UTC
Resolved
Mar 19, 2026, 12:31 AM UTC
Duration
2h 44m
Detected by Pingoru
Mar 18, 2026, 09:47 PM UTC

Affected components

Alberta RegistrationBritish Columbia RegistrationManitoba RegistrationReport CompletionNew Brunswick RegistrationReport CompletionReport CompletionNewfoundland RegistrationNorthwest Territories RegistrationNova Scotia Registration

Update timeline

  1. investigating Mar 18, 2026, 09:47 PM UTC

    Severity 1 - We are currently investigating the issue. Most newly run reports are pending on various provincial registrations.

  2. identified Mar 18, 2026, 10:18 PM UTC

    Severity 1 - We have identified the issue and we are working towards a fix.

  3. identified Mar 18, 2026, 10:43 PM UTC

    Severity 1 - We have identified that the issue lies with our data partner. We are awaiting a fix on their end. Most reports are currently pending on various provincial registrations.

  4. identified Mar 18, 2026, 11:33 PM UTC

    Severity 1 - We are waiting on a fix from our data partner. We will update once again when there has been a significant improvement. Most reports are still pending on various provincial registrations.

  5. monitoring Mar 18, 2026, 11:53 PM UTC

    Severity 1 - Our data partner has issued a fix and we are monitoring the results.

  6. resolved Mar 19, 2026, 12:31 AM UTC

    Severity 1 - This incident is now resolved.