CARFAX CA experienced a major incident on April 16, 2026 affecting Report Completion and Report Completion and 1 more component, lasting 5h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2026, 02:43 PM UTC
Severity 2 - We are currently investigating this issue. Vehicle History Report is available, but PDF generation for API users is currently unavailable.
- investigating Apr 16, 2026, 03:21 PM UTC
Severity 2 - We are currently investigating this issue. Vehicle History Report is available, but PDF generation for API users is currently unavailable. This may also be affecting report completion across all products.
- identified Apr 16, 2026, 06:57 PM UTC
Severity 2 - We are have identified an issue with one of our data providers and we are awaiting a fix. PDF generation for API users and report completion overall are still being affected.
- monitoring Apr 16, 2026, 07:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2026, 08:25 PM UTC
This incident has been resolved.