Resolved after 5 hours 41 minutes, affecting Report Completion and Report Completion and 1 more, on April 16, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 16, 2026, 02:43 PM UTC
Severity 2 - We are currently investigating this issue. Vehicle History Report is available, but PDF generation for API users is currently unavailable.
- investigating Apr 16, 2026, 03:21 PM UTC
Severity 2 - We are currently investigating this issue. Vehicle History Report is available, but PDF generation for API users is currently unavailable. This may also be affecting report completion across all products.
- identified Apr 16, 2026, 06:57 PM UTC
Severity 2 - We are have identified an issue with one of our data providers and we are awaiting a fix. PDF generation for API users and report completion overall are still being affected.
- monitoring Apr 16, 2026, 07:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2026, 08:25 PM UTC
This incident has been resolved.
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