Resolved after 50 minutes, affecting Report Completion and Accidents/Damages/Estimates, on September 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Report CompletionAccidents/Damages/Estimates
Update timeline
- identified Sep 21, 2026, 10:21 PM UTC
Severity 2 - We have identified an issue with one of our providers and are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.
- monitoring Sep 21, 2026, 11:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2026, 11:12 PM UTC
This incident has been resolved.
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