Cardstream had 27 outages in the last 2 years totaling 422h 34m of downtime — averaging 1.1 incidents per month.
There were 27 Cardstream outages since June 28, 2024 totaling 422h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
Cardstream is currently investigating the intermittent availability of the 3-D Secure Pit Server. Please note this is a test environment and does not affect production 3DS transactions.
Full 3-D Secure Pit Server availability has now returned. Our engineers continue to monitor.
Cardstream has seen an increase in Acquirer errors for Cashflows transactions. Cashflows has confirmed that they have identified the root cause and are now looking to restore service.
Cardstream has seen Cashflows transaction authorisation rates resume to normal levels. Our engineers continue to monitor.
This incident has been resolved.
Cardstream has seen an increase in 3-D Secure transaction errors for several Issuers, due to the unavailability of their chosen Access Control Server (ACS). We continue to monitor authorisation rates.
Cardstream can confirm that 3-D Secure Authentication rates have returned to normal. We continue to monitor.
This incident has been resolved.
Cardstream has seen an increase in Acquirer errors for EmerchantPay transactions. We are in communication with EmerchantPay, who are also investigating.
Cardstream has seen EmerchantPay transaction auth rates resume to normal levels. Our engineers continue to monitor.
This incident has been resolved.
Cardstream has identified an issue with the 3-D Secure PIT Server for test transactions. This does not affect live 3-D Secure transactions. This is being investigated and an update will be shared shortly.
The issue has been resolved. Our engineers continue to monitor.
Cardstream has identified an issue with the Settlement for Global Payments transactions due to be sent on 10 February. This is being investigated and an update will be shared shortly. Please note, this may result in a day's delay in the settlement of funds for affected transactions.
All affected transactions have now been sent to the Acquirer. Our engineers continue to monitor and review transaction states.
This incident has been resolved.
Cardstream is urgently investigating an incident that is affecting access to the Merchant Management Systems (MMS) and Transaction processing. We are treating this with the highest priority and working with our engineers to resolve it. We will provide further updates within the hour. Kind regards Cardstream Support
Access to the MMS has been restored, and transaction processing has resumed to normal levels. Our engineers continue to monitor.
Cardstream has identified an issue with the Settlement for Elavon ISO transactions due to be sent on 29 January. This is being investigated and an update will be shared shortly. Please note, this may result in a day's delay in the settlement of funds for affected transactions.
All affected transactions have now been sent to the Acquirer.
From 07:55 BST, 6 October, Cardstream has seen an increase in authorisation errors for EvoPayments transactions. This has been raised to EvoPayments for urgent review.
Cardstream saw authorisations return to normal levels from 09:42 BST.
From 01 October 23:55 – 02 October 01:05 BST, Cardstream saw an increase in connection errors for the below Acquirers: - AIB - AMEX - Barclaycard - Cetler - Elavon - Firstdata/Fiserv - HSBC/Global Payments - Lloyds Cardnet - Trust Payments - Worldpay This was due to a change released by a third-party connector. Cardstream saw authorisations return to normal levels from 01:05.
Cardstream is investigating settlement of yesterday's processing for several Acquirers. We will provide further updates shortly.
Cardstream continues to investigate settlement of yesterday's processing for several Acquirers. We are awaiting final confirmation from 3rd party networks, to close the investigation with confidence that all transactions have been settled correctly.
Cardstream has received final confirmation that all processing has settled correctly.
AMEX has notified of an issue with the Settlement of AMEX transactions processed on 29 August. The affected file has now been processed. AMEX has confirmed that this will result in a delay in the settlement of funds for affected transactions.
From 06/07/25, Cardstream has seen an increase in Acquirer timeout errors for EVO Payments transactions. We are in communication with EVO Payments, who are investigating.
EVO Payments has confirmed that this issue is now resolved. Cardstream has seen authorisations return to normal levels.
Cardstream has identified an issue with the Settlement for PROC-84 transactions processed on 10 June. All affected transactions have now been sent to the Acquirer for settlement. Please note, this may result in a day's delay in the settlement of funds for affected transactions.
Settlement has successfully processed overnight for PROC-84.
Cashflows has reported that they are urgently investigating an incident that is affecting transaction processing. Cardstream's monitoring has identified that transactions have been receiving a 65550 response since 09:47 BST 29/05. We will continue to provide updates. Kind regards Cardstream Support
Cardstream can see that transaction processing for Cashflows returned to normal levels from 10:18. Cardstream continues to monitor.
Cashflows has confirmed that no further issues have been observed.
Cardstream has identified an issue with the Settlement for Paysafe Payments transactions processed on 15 May. All affected transactions have now been sent to Paysafe for settlement. Please note, this may result in a day's delay in the settlement of funds for affected transactions.
Cardstream has identified an issue with the Settlement file for Rapyd (Valitor) transactions processed on 23 April. Our engineers are investigating this and further updates will be provided.
The Settlement File has been successfully sent to Rapyd, who has confirmed receipt of the file. Please note, this may result in a day's delay in the settlement of funds for affected transactions.
From 10:00 BST 11/04/25, Cardstream saw an increase in errors Cards Issued by BARCLAYS BANK UK PLC. We are in communication with the relevant party as they resolve the issue.
Cardstream has received confirmation that the Issuer has expedited their fix which was released at 23:30 BST on 14 April. Our monitoring indicates that transaction processing returned to normal from 23:30.
OBN Global Limited has been notified by an underlying supplier that they were unable to send settlement instructions for transactions authorised on 8th April. The result will be a knock-on one-day delay in settlement for OBN Global merchants for transactions that were authorised on the day above. OBN Global apologises for this delay.
OBN Global Limited has been notified by the underlying supplier that they were still unable to send settlement instructions for transactions authorised on 8th April. The result will be a knock-on two-day delay in settlement for OBN Global merchants for transactions that were authorised on the day above. Settlement for transactions authorised on 9th April and after are unaffected. OBN Global apologises for this delay.
OBN Global Limited has been notified by the underlying supplier that the settlement instructions for transactions authorised on 8th April have now been sent. OBN Global apologises for the delay to settlement.
OBN Global Limited can confirm transactions authorised on 8th April have been received and processed. OBN Global apologises for the delay to settlement.
Cardstream has identified an issue with Settlement files for transactions processed 08/04 with the below Acquirers: • OBN Global Limited • Checkout.com • Cashflows • Evo Payments • Nuvei • Paysafe • Shift4 (Credorax) • Borgun • Bambora • Fiserv Australia • Decta Gate • NomuPay uP Europe Our engineers are working to resolve this and further updates will be provided.
Transactions have been recaptured to be sent in tonight's settlement run for the below Acquirers: • Evo Payments • Paysafe • Shift4 (Credorax) • NomuPay uP Europe Please note, this may result in a day's delay in the settlement of funds for affected transactions. Transactions have been marked as accepted for the below Acquirer as these were successfully sent for settlement yesterday evening: • Cashflows Cardstream is in communication with the below Acquirers to confirm the current status of affected transactions: • Checkout.com • Nuvei • Borgun • Bambora • OBN Global Limited • Fiserv Australia • Decta Gate
Transactions have been recaptured to be sent in tonight's settlement run for the below Acquirers: • Checkout.com • Bambora • OBN Global Limited • Fiserv Australia • Decta Gate Please note, this may result in two day's delay in the settlement of funds for affected transactions. Cardstream is in communication with the below Acquirers to confirm the current status of affected transactions: • Nuvei • Borgun
Transactions have been recaptured to be sent in tonight's settlement run for the below Acquirers: • Nuvei • Borgun Please note, this may result in three day's delay in the settlement of funds for affected transactions.
Cardstream has identified an issue with Settlement files for transactions processed 26/03 and 27/03 for transactions processed using Evo Payments. Our engineers are working to resolve this and further updates will be provided.
Our engineers are recapturing requests for pending transactions. We will provide a further update when these have been completed.
Please be aware that we are continuing to monitor settlement processing.
Cardstream has monitored settlement processes overnight for EVO Payments and this incident is now resolved.
From 03:00 GMT 14/01/25, Cardstream saw an increase in 3DS errors from the relevant ACS for Cards Issued by Lloyds Bank Plc, Bank of Scotland Plc, and MBNA Limited. Transaction processing returned to normal levels at 12:45 GMT.
We have identified an issue with a number of Worldpay transactions from yesterday. As a result, there may be a delay in the settlement of funds for the affected transactions.
This incident has been resolved.
At 10:20 GMT OBN Global Limited informed us that Sales transactions authorised on 28/10/2024 may be delayed for settlement by one day, and so combined with the Merchant’s next scheduled settlement. This delay is caused by an external party that provides transaction related interchange and scheme fee details to OBN Global.
This incident has been resolved.
We have identified an issue resulting in a delay to the Cashflows Settlement files from yesterday. We have investigated and can confirm that the files have now been processed. As a result, the Settlement files processed for transactions created 13/10/24 will have a one day delay.
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