Cardknox Outage History
Cardknox is up right nowPingoru has recorded 50 incidents for Cardknox: 5 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 7 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 514 (0%) |
Incidents, newest first
Minor May 29, 2026 Transaction Processing Failures 6h 31m Other
Started May 29, 2026, 02:55 PM UTC· resolved May 29, 2026, 09:26 PM UTC
- identified May 29, 2026, 02:55 PM UTC
We have identified an issue with a 3rd party vendor causing transactions to fail for a small subset of merchants. The 3rd party is aware and is actively working on resolving. We will update as more information becomes available.
- monitoring May 29, 2026, 04:29 PM UTC
The 3rd party vendor has advised that they have resolved the issue. We will continue monitoring.
- resolved May 29, 2026, 09:26 PM UTC
This incident has been resolved.
Major March 3, 2026 FedACH Funding Delays 23h 14m Fiserv Nashville, Batch Settlement / Funding, Transaction Processing, Fiserv Omaha and 27 more
Started Mar 03, 2026, 02:52 PM UTC· resolved Mar 04, 2026, 02:06 PM UTC
- investigating Mar 03, 2026, 02:52 PM UTC
We are aware of an internal issue at the Federal Reserve that is impacting the processing of ACH transactions. Due to a delay in processing at The Federal Reserve, some merchants expecting to receive ACH deposits this morning may see a delay at their banks. There are no issues on Sola's processing but the receiving bank may be waiting on a file from FedACH before they can post credits. For more information on this issue please visit the Federal Reserve Status link: https://www.frbservices.org/app/status/outage.do?oId=145787 Please Note: This is a third-party caused incident and Sola's systems are fully operational and processing without issue.
- resolved Mar 04, 2026, 02:06 PM UTC
The incident has been fully resolved and merchant impact has ceased. The incident was caused by an internal problem at a third party. Please note: Sola systems remained fully operational throughout this incident and processing without any issues.
Minor November 23, 2025 ACH Processing Issues 10h 27m ProfitStars
Started Nov 23, 2025, 04:46 AM UTC· resolved Nov 23, 2025, 03:14 PM UTC
- investigating Nov 23, 2025, 04:46 AM UTC
We are receiving reports of intermittent ACH transaction processing errors. We will update as more information becomes available.
- resolved Nov 23, 2025, 03:14 PM UTC
This incident has been resolved.
Notice October 29, 2025 USAePay Transaction Processing and Reporting Issues 2h 54m USAePay
Started Oct 29, 2025, 02:20 PM UTC· resolved Oct 29, 2025, 05:15 PM UTC
- investigating Oct 29, 2025, 02:20 PM UTC
USAePay is reporting Transaction Processing and Reporting Delays. Engineers are actively investigating an issue regarding reports failing to load.
- investigating Oct 29, 2025, 02:55 PM UTC
Our engineers are still investigating the issue. Reporting is the main service being impacted. Processing should remain unaffected, however, transactions may be delayed in appearing in the batches.
- monitoring Oct 29, 2025, 03:04 PM UTC
Engineers have identified the issue and promptly applied a fix. We will be monitoring for further disruptions. We thank you for your patience.
- monitoring Oct 29, 2025, 05:11 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 29, 2025, 05:15 PM UTC
The incident is resolved and no further errors are being observed
Minor October 22, 2025 USAePay Transaction Processing Issues 6h 8m USAePay
Started Oct 22, 2025, 04:24 PM UTC· resolved Oct 22, 2025, 10:33 PM UTC
- investigating Oct 22, 2025, 04:24 PM UTC
We are receiving reports of intermittent transaction processing errors on USAePay. We will update as more information becomes available.
- investigating Oct 22, 2025, 04:25 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 22, 2025, 06:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2025, 10:33 PM UTC
This incident has been resolved.
Notice September 19, 2025 ACH Transaction Processing Issues 49m ACH Processing
Started Sep 19, 2025, 05:06 PM UTC· resolved Sep 19, 2025, 05:56 PM UTC
- investigating Sep 19, 2025, 05:06 PM UTC
We are receiving reports of intermittent ACH transaction processing errors. We will update as more information becomes available.
- resolved Sep 19, 2025, 05:56 PM UTC
The ACH issue has been resolved and processing has returned to normal.
Minor May 25, 2025 3rd Party Power Outage 3h 1m Other
Started May 25, 2025, 01:09 PM UTC· resolved May 25, 2025, 04:10 PM UTC
- identified May 25, 2025, 01:09 PM UTC
We are aware of a 3rd party power outage that is affecting some of our internal systems, including our phone systems. If you are having trouble reaching our internal teams by phone, please reach out via email to [email protected]. All merchant and partner-facing systems are currently operational.
- resolved May 25, 2025, 04:10 PM UTC
This incident has been resolved.
Minor May 14, 2025 Delayed Batch Settlement 2h 37m
Started May 14, 2025, 01:08 PM UTC· resolved May 14, 2025, 03:46 PM UTC
- investigating May 14, 2025, 01:08 PM UTC
A small subset of our merchants may be experiencing a delay in batch settlement. This may cause funding to be delayed. We are investigating and will update once we have additional information.
- resolved May 14, 2025, 03:46 PM UTC
We have identified and resolved the batch settlement issue. Any affected batches will be funded with a delay of one day.
Minor April 12, 2025 Pax Terminals Connect Error 26d 2h Transaction Processing
Started Apr 12, 2025, 02:50 PM UTC· resolved May 08, 2025, 05:32 PM UTC
- investigating Apr 12, 2025, 02:50 PM UTC
We are currently investigating an issue where some merchants are experiencing a "Connect Error" when trying to process using some Pax devices. Our teams are currently investigating and we will post updates as soon as they become available.
- identified Apr 14, 2025, 11:47 AM UTC
Sola and Pax have identified the issue with the affected Android Pax devices. Pax has implemented a fix and they are in the process of rolling out an update to the to the affected devices. If your device is still not operating normally, please contact Sola's technical support team to get the your device manually updated.
- monitoring Apr 14, 2025, 12:30 PM UTC
Sola and Pax have identified the issue with the affected Android Pax devices. Pax has implemented a fix and they in the process of rolling out an update to the affected devices. If your device did not update or if it was offline, please bring it online. If it does not update, please reboot the device and it should download the update. If your device is still not operating normally or it did not automatically update, please contact Sola's technical support team to get the your device manually updated.
- monitoring Apr 14, 2025, 01:45 PM UTC
We are continuing to monitor for any further issues.
- identified Apr 14, 2025, 07:15 PM UTC
Sola and Pax have identified the issue with some Pax devices. Pax has implemented a fix and they have rolled out an update to the to the affected devices. If your device is still not operating normally, please reboot it and try a transaction. If it still is not working, please contact Sola's technical support team to get the your device manually updated. Support Phone: 844-227-3566 Support Email: [email protected]
- resolved May 08, 2025, 05:32 PM UTC
This incident has been resolved.
Major March 13, 2025 Possible EBT Service Disruption 2h 18m EBT
Started Mar 13, 2025, 01:12 PM UTC· resolved Mar 13, 2025, 03:30 PM UTC
- identified Mar 13, 2025, 01:12 PM UTC
Fiserv has notified us of a potential 3rd Party service disruption that is affecting EBT processing across all US states. Progress is being made on resolving it. Note: SOLA/Cardknox systems are operating without issue.
- resolved Mar 13, 2025, 03:30 PM UTC
This incident has been resolved.
Major December 19, 2024 Transaction Processing Issues 7h 16m Transaction Processing
Started Dec 19, 2024, 09:07 PM UTC· resolved Dec 20, 2024, 04:24 AM UTC
- investigating Dec 19, 2024, 09:07 PM UTC
We are receiving reports of intermittent transaction processing errors. We will update as more information becomes available.
- identified Dec 19, 2024, 10:36 PM UTC
Our engineers are working on the issue and we hope to have this resolved shortly.
- monitoring Dec 19, 2024, 11:07 PM UTC
Transaction processing has been restored though we are still seeing intermittent issues. Our Reporting API is still down.
- monitoring Dec 20, 2024, 12:46 AM UTC
All services have been fully restored and are operating normally. We will continue to monitor performance to ensure ongoing stability.
- monitoring Dec 20, 2024, 12:47 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 20, 2024, 04:24 AM UTC
This incident has been resolved.
Major December 4, 2024 EBT Transaction Processing Issues 3h 11m EBT
Started Dec 04, 2024, 11:31 PM UTC· resolved Dec 05, 2024, 02:42 AM UTC
- identified Dec 04, 2024, 11:31 PM UTC
We are receiving reports of transaction processing errors on EBT. These errors are originating with the SNAP EBT system. We will update as more information becomes available.
- resolved Dec 05, 2024, 02:42 AM UTC
This issue has been resolved by SNAP.