Cardknox incident

USAePay Transaction Processing and Reporting Issues

Notice Resolved View vendor source →

Cardknox experienced a notice incident on October 29, 2025 affecting USAePay, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 02:20 PM UTC
Resolved
Oct 29, 2025, 05:15 PM UTC
Duration
2h 54m
Detected by Pingoru
Oct 29, 2025, 02:20 PM UTC

Affected components

USAePay

Update timeline

  1. investigating Oct 29, 2025, 02:20 PM UTC

    USAePay is reporting Transaction Processing and Reporting Delays. Engineers are actively investigating an issue regarding reports failing to load.

  2. investigating Oct 29, 2025, 02:55 PM UTC

    Our engineers are still investigating the issue. Reporting is the main service being impacted. Processing should remain unaffected, however, transactions may be delayed in appearing in the batches.

  3. monitoring Oct 29, 2025, 03:04 PM UTC

    Engineers have identified the issue and promptly applied a fix. We will be monitoring for further disruptions. We thank you for your patience.

  4. monitoring Oct 29, 2025, 05:11 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 29, 2025, 05:15 PM UTC

    The incident is resolved and no further errors are being observed