Cardknox incident

Delayed Batch Settlement

Resolved after 2 hours 37 minutes, on May 14, 2025.

resolved May 14, 2025, 03:46 PM UTC

We have identified and resolved the batch settlement issue. Any affected batches will be funded with a delay of one day.

Started
May 14, 2025, 01:08 PM UTC
Resolved
May 14, 2025, 03:46 PM UTC
Duration
2h 37m
Detected by Pingoru
May 14, 2025, 01:08 PM UTC

Update timeline

  1. investigating May 14, 2025, 01:08 PM UTC

    A small subset of our merchants may be experiencing a delay in batch settlement. This may cause funding to be delayed. We are investigating and will update once we have additional information.

  2. resolved May 14, 2025, 03:46 PM UTC

    We have identified and resolved the batch settlement issue. Any affected batches will be funded with a delay of one day.

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