Cardknox incident

Transaction Processing Issues

Resolved after 7 hours 16 minutes, affecting Transaction Processing, on December 19, 2024.

monitoring Dec 20, 2024, 12:47 AM UTC

We are continuing to monitor for any further issues.

Started
Dec 19, 2024, 09:07 PM UTC
Resolved
Dec 20, 2024, 04:24 AM UTC
Duration
7h 16m
Detected by Pingoru
Dec 19, 2024, 09:07 PM UTC

Affected components

Transaction Processing

Update timeline

  1. investigating Dec 19, 2024, 09:07 PM UTC

    We are receiving reports of intermittent transaction processing errors. We will update as more information becomes available.

  2. identified Dec 19, 2024, 10:36 PM UTC

    Our engineers are working on the issue and we hope to have this resolved shortly.

  3. monitoring Dec 19, 2024, 11:07 PM UTC

    Transaction processing has been restored though we are still seeing intermittent issues. Our Reporting API is still down.

  4. monitoring Dec 20, 2024, 12:46 AM UTC

    All services have been fully restored and are operating normally. We will continue to monitor performance to ensure ongoing stability.

  5. monitoring Dec 20, 2024, 12:47 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Dec 20, 2024, 04:24 AM UTC

    This incident has been resolved.

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